Digi-Me-Bobs Returns Policy

We know that you will be pleased with your purchases from Digi-Me-Bobs. However, there may be occasions when you will need to return items to us.

In addition to this policy, you should also refer to our general Terms and Conditions of Sale.

Need to return an item?

You can request a return by emailing us at digimebobs@outlook.com

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, no problem. An order can be cancelled at any point before the goods are delivered to you. In line with the Consumer Contract (ICAC’S) Regulations you have a cooling off period where an item can be returned within 14 days following the day after you receive your item. The item must not be used and must be ‘as new’ when returned to us. You must return the item to us at your cost. Once you’ve informed us that you wish to return your item, you have 30 days to return it. Once the item is received at Digi-Me-Bobs, we’ll issue a full refund for the product to your original payment method.

Please note that this policy has some limitations and does not apply to business customers.

You will not have the right to cancel/return an item if the goods are made to your specification or are customised to your requirements.

Returns using your own method of delivery

If you elect for a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including any standard delivery charges paid by you including the cost of sending the item to you, up to our cheapest delivery method. We will not refund premium delivery surcharges. To ensure charges incurred for courier method are reasonable, customers should contact us first to check the estimate costs will be reimbursed before proceeding with your chosen courier method.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within seven working days). If the items are visibly damaged on receipt, we recommend that you record this on the carrier’s delivery note. Items should be returned in their original packaging, where possible, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, items should be returned in suitable packaging to ensure the item is not damaged in transit.

Once received back, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. What is a reasonable return carriage costs depends on the size of the Product. The method and cost of return should first be agreed with us before returning the Product.

Items Faulty on Arrival

If your purchases are faulty on arrival, we request that you inform us within 14 days of receipt if you wish to receive a full refund. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method. We will reimburse you for reasonably return carriage costs. What constitutes a reasonable return carriage cost depends on the size of the Product. The method and cost of return should first be agreed with us before returning the Product. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for the return carriage costs.

Items Faulty after 30 days

If any of your purchases develop a fault, and it’s more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. If you prefer Digi-Me-Bobs will always accept your item back within the first 6 months to assess the fault. If the item is faulty, we’ll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last.

The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from Product to Product. If you have an issue with the Products, you can choose whether to seek a remedy under the manufacturer’s warranty or your statutory rights.

As a consumer, you have legal rights in relation to products which are faulty, not as expected, of satisfactory quality, or fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.

Your statutory rights as a consumer

The statutory rights summarised in our terms and conditions are in addition to any manufacturer’s warranty which is offered with your items; such warranties will vary from item to item.

We are always happy to assist customers directly with any queries or complaints. Please contact digimebobs@outlook.com in the first instance with any issues. If you are not satisfied with the way that we resolve any issue which you raise, please contact Citizens’ Advice Consumer Service who will be able to provide further guidance.

Open-Box Items/Ex-Display

Any items purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a maximum warranty of 90 days for grade A and ex-display and 30 days for grade B. Where items are grade A, grade B, ex-display or used stock it will be noted in the item description on the site.

You are still entitled to the same remedies as a consumer under the Consumer Rights Act 2015, as referred to above, however the standard of quality expected of a grade A, grade B, ex-display products or used stock Product have a lower benchmark standard compared to a factory new Product.